Renter Question

PlatePass® Response

1.      How does it work?

·        Customers automatically opt in to use PlatePass when you use the express lanes on any of the Greater San Francisco Bay Area toll bridges through FasTrak® in Northern California. When rental cars use these lanes, the toll system identifies the car and charges the posted toll to the Rental Agreement.

2.      What does it cost?

·        You will be charged the cash or pay-by-mail toll rate, whichever is higher, as published by the toll authority, plus a service fee per rental day to a weekly or monthly maximum. If the rental is for multiple months, the PlatePass fees will only apply for the month when the PlatePass service was actually used. For example, if the car is rented for a two-month period, and PlatePass was only used during the first month, the fees will not apply to the second month. The month starts on the first day of the rental. You will be charged approximately 10 days after the rental car is returned. See your rental agreement for additional information about service fees.

3.     Why am I being charged a service fee?

·        The fee pays for the convenience of the program. 

4.     How am I being charged for this service?

·       The service fee is applied on a rental day basis. Only one daily fee for the entire day until midnight, regardless if 1 or 50 tolls are incurred during that day. The renter will not be charged an administrative fee for more than 5 days during a 30 day period, although tolls will be charged at the posted cash rate.

5.     How do I get a receipt or view my charges?

·        You can access a receipt online and view your toll activity a www.PlatePass.com. You will need your rental agreement number along with your rental return date.  

6.     Where are the toll roads?

·        Toll bridges in the Greater San Francisco Bay Area include:  Antioch, Benicia-Martinez, Carquinez, Dumbarton, Golden Gate, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo-Hayward. On any of these Bay Area Bridges where you see the FasTrak sign.  If the renter enters a cash-only or coin lane, then the renter will have to pay cash.  

7.     Why should I use PlatePass?

·        Speed and convenience.  With PlatePass, you don’t need to wait in long lines to pay cash so you can get where you are going faster.  There is no risk to use PlatePass as you are only charged if you go through a designated toll lane.  

8.     What if I am paying cash for my rental and I don’t have a credit card on file?

·        You can still use PlatePass.  A paper invoice will be sent to you approximately 10 days after the completion of your rental.

9.     How do I sign up for PlatePass?

·        Every rental car is PlatePass ready.  No pre-enrollment or sign up is required. 

10. Do tag holders get a discount on the toll amount?

·        You are charged the posted cash toll rate.

11.   Where else can I use this program?

·        Colorado, Florida , North Carolina, the Greater San Francisco Bay Area, Texas, Washington and Puerto Rico
PlatePass enables rental car customers to avoid waiting in toll lines to pay cash or coins by using EXpressToll lanes in Colorado, the SunPass Only and E-Pass designated lanes in Florida, North Carolina Quick Pass, EZ TAG (non-gated) lanes in Texas, and Good to Go in Washington on State Road 520 Bridge and Tacoma Narrows Bridges only, as well as the AutoExpreso in Puerto Rico. In the Greater San Francisco Bay Area PlatePass is available on the following Bay Area Bridges: Antioch, Benicia-Martines, Carquines, Dumbarton, Golden Gate, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo-Hayward. This means that a customer renting in any state throughout the U.S., can use PlatePass while traveling on toll roads in Colorado, Florida, North Carolina, Washington and Texas. PlatePass uses a transponder in the Northeast U.S. The service will be coming soon to other major toll markets.

12.   What telephone number can I call if I have a question about my rental bill?

·        Hertz Customer Service: 1-888-777-6095.

13.   What Telephone # can I call if I have a question about PlatePass?

·        PlatePass Customer Service: 1-877-411-4300.  The renter can also visit the PlatePass website at www.PlatePass.com. For general questions, you may email us at: [email protected].

14.  What if I have my own tag and/or transponder?

·        If you bring your tag with you in the rental car during the trip, PlatePass will not be used or activated.  It is in your best interest to call and notify your toll company if you will be using your tag in their rental car (FASTRAK: 877-229-8655).  If the tag is not mounted properly on the windshield, the tag will not be activated or read by the toll system when you pass through the toll lane.  In this case, you would be charged for the toll through the PlatePass service.  Although not possible, if you feel that you have been double billed by the toll authority and PlatePass, please contact Hertz customer service at 1-888-777-6095.

15.  What happens when I drive through a toll plaza?

·       PlatePass is a license plate based electronic toll collection so there will be no status advised. However your plate will be read and the appropriate toll charge will be assigned to your rental agreement.